Returns & Exchanges
At Official HIROSHI KATO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all original tags and labels are attached to the garments.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing